Privacy Policy

How GroCabs collects, uses, and protects your personal information for cab, grocery and utility services.

What we collect

We collect information you provide when creating an account or booking services (name, email, phone, address), and automatically collected data (device identifiers, location for trip fulfilment, usage logs).

How we use your information

  • To provide and improve our services (booking, delivery, payments)
  • To communicate about bookings, updates and support
  • For fraud prevention and legal compliance

When we share data

We may share data with service partners (drivers, delivery partners), payment processors, analytics providers, and as required by law. We only share the minimum required.

Your privacy rights

You can request access, correction or deletion of personal data. To exercise these rights contact privacy@grocabs.com.

Security

We implement technical and organisational measures to protect data. No system is perfect — report concerns to our security team.

Cookies Policy

How GroCabs uses cookies and similar technologies on our websites and apps.

What are cookies?

Cookies are small text files stored on your device to remember preferences and help our site function.

Types we use

  • Essential: Required for booking, authentication and security.
  • Preferences: Remember language, layout, theme preferences.
  • Analytics: Collect anonymized usage to improve our products.
  • Advertising: Third-party cookies used to personalise offers (where permitted).

Manage cookies

Most browsers let you refuse cookies. Note: disabling essential cookies may break key features. For personalised ads, you may opt out via the cookie settings panel or your device settings.

Terms of Use

Rules and expectations for using GroCabs services (cab, grocery, utilities).

Acceptance

By using our service you agree to these terms. If you don't agree, do not use our service.

Service description

GroCabs provides on-demand cab, grocery delivery and selected utility services; availability varies by location.

User responsibilities

  • Provide accurate information for bookings and payments.
  • Respect drivers and delivery partners.
  • Follow local laws and rules when using the service.

Payments & refunds

Payments are processed via third-party gateways. Refunds follow our Refund Policy (link) and may take up to 14 business days depending on the provider.

Limitation of liability

To the extent permitted by law, GroCabs is not liable for indirect or incidental damages resulting from use of the service.

Governing law

These terms are governed by the law of the jurisdiction where GroCabs is registered.